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Policies, Terms and Conditions:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Custom Product Works, Inc....

Credit Cards and Other Forms of Payment

We only accept the following credit cards: Visa, MasterCard, American Express, PayPal and Discover through our PayPal processing service. There is no surcharge for using your credit card to make purchases.

Design, Custom/Standard Order Placement and Installation Assistance

5/10/2020 by CPW
The final responsibility and validation of design assistance is the purchaser's responsibility. The customer is responsible for the accuracy of the order placed with Custom Product Works, Inc.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders - Split Shipments

For multi-product orders from the same manufacturer, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping or designated non-stock, custom made-to-order, and mad

Order Acceptance Policy

Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CPW reserves the right at any time after receipt.

Order Cancellation Terms

4/23/2013 by CPW
Order Cancellation depends upon the type of product being ordered based upon its stock status (Stock, Non-stock, Custom Made-to-Order, Made-to-Order.) Refunds depend upon the stock status and shipping status. (see details)

Order Fulfillment - Stock, Non-Stock, Out-of-Stock, Made-to-Order

We do not ship partial orders unless requested. All orders are shipped per our Shipping Policy. Further information on the other product statuses are defined below.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CPW signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Privacy & Security

CPW takes your privacy seriously by keeping your personal information private and secure. When you create an account on our website, it allows you to save your shopping cart, see your discounts and make a purchase.

Privacy on Other Web Sites

Other websites accessible through our site have their own privacy policies and data collection practices.

Shipping Policy

Shipping Time - In-stock product orders received before 12:00PM PST on any designated workday (Monday - Friday, no Holidays) will ship according to the manufacturer's lead time. Partial fulfillment of orders can be requested upon request.


CPW shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. For other states, CPW is an e-commerce company and as of June 2018, the Internet Tax Law mandates ......

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Custom Product Works Inc. shall have the right to refuse or cancel any orders placed for the product listed

Warranty/Return Policy

Please note, examine your order immediately upon receipt, claims for returns will only be accepted by Custom Product Works within 15 days from the shipment date. A Return Material Authorization (RMA) must be obtained (Not Custom Built, or Made-to-ord

Website Disclaimer

11/28/2016 by Custom Product Work, Inc
The website will endeavor to ensure all of the information is updated and correct; however, if a person relies on the information and suffers loss as a result, the site will not be liable for any unanticipated or unforeseen loss. The use of the websi