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Policies, Terms and Conditions:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Custom Product Works, Inc....

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover through PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number.

Credit Cards, Wire Transfers, Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

Only credit cards and bank wire transfers are accepted. We do not accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars. Orders are processed after funds are made available from your credit card company.

Design and Installation Assistance

5/10/2020 by CPW
The final responsibility and validation of design assistance is the purchaser's responsibility. For custom made products a $25.00 charge per drawing will be assessed for drawing changes exceeding three times. This includes all lighting, product place


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping or designated non-stock, custom made-to-order, and made-to-order See details

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CPW reserves the right at any time after receipt (See full description)

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CPW signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock, Non-Stock, Custom Made-to-Order Products

We will ship your product as it becomes available. (See detailed description)

Privacy & Security

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Custom Product Works, Inc. is not responsible for the actions of third parties.

Return Policy

CPW will gladly accept the return of products (Not Custom Built) only after obtaining a valid RMA (Return Material Authorization) number. (see details)....

Shipping Policy

Shipping Time - In stock product orders received before 2:00PM PST on any designated workday (Monday - Friday, no Holidays) will ship according to the manufacturers lead time.


CPW shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. For other states, CPW is an e-commerce company and as of June 2018, the Internet Tax Law mandates ......

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Custom Product Works shall have the right to refuse or cancel any orders placed for product listed.....

Website Disclaimer

11/28/2016 by Custom Product Work, Inc
The website will endeavor to ensure all of the information is updated and correct; however, if a person relies on the information and suffers loss as a result, the site will not be liable for any unanticipated or unforeseen loss. The use of the websi